upgrade?
Adrian
via web
Hi , I have an older version of your gallery , is it possible to upgrade the existing site , or do I need to start again from scratch and buy the new version?
Many thanks
Adrian
here is my existing site
adrianheke.com
Log in to Fluid Galleries
Support Staff 2 Posted by Fluid Galleries Support Team on 01 Feb, 2012 03:17 PM
Hi Adrian,
Yes, you can easily upgrade to the new Fluid Galleries. The new Fluid Galleries is a platform unto itself (it does not require your hosting), so we have to manually migrate your current FG2 website over to the new system. The good news is that this migration process is done by us free of charge! Here is how you can get started:
Free FG2 Migration
We're offering free migration services to all FG2 customers who would like to move their current FG2 website contents over to the new HTML Fluid Galleries platform.
The migration includes moving all aspects of your FG2 website, including galleries and image arrangements, and text pages (does not include photo descriptions).
Although there may be small layout differences between your current FG2 website and the new themes (mostly improvements) your brand and look & feel will be maintained as well.
Getting Started
That's it!
Additional Details
Domain Names :
We'll also have to make a small change to your domain DNS, so that you can use your own domain with your new Fluid Galleries portfolio website. We have instructions on how to make this change, or you can send your domain control panel login (username/password) to us, and we'll be happy to make that change for you.
Email :
If you plan on leaving your hosting company entirely and you need to replace your email provider, we'll setup you up with your own free email service through google apps. Google apps allows you to create up to 10 email addresses, all using your own domain - eg ***@yourdomain.com. You can signup for google apps here : http://www.google.com/apps/intl/en/group/index.html
I think that's everything Adrian. If you have any more questions, don't hesitate to ask.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
3 Posted by heke on 20 Feb, 2012 09:57 PM
Hi Erik , thanks for the info , I am about to the upgrade but have a few
questions.
Sorry if they seem obvious to you : |
Can I still have my domain name as adrianheke.com?
I take it once I upgrade I can cancel my hosting company here in New Zealand
, and you will take care of that part?
Do I have an allowence on how much I can upload on the site?
My FTP information is something like this: adrianheke.com
pass: 7J7wHHJn
My pass to log into my site is
heke
pass: alice1
Is this enough info for you for the migration?
Thats about it until I here back from you I guess , many thanks.
Regards
Adrian
Support Staff 4 Posted by Fluid Galleries Support Team on 22 Feb, 2012 01:07 AM
Hi Adrian,
Let me answer your questions inline:
Yes absolutely. Getting your domain connected to and html Fluid Galleries site is straight foward. You can view the instructions at the url below, or we're glad to connect your domain for you.
http://help.fluidgalleries.co/kb/using-fluid-galleries/host-mapping...
It depends. If you are only using your hosting company to host a website, and you are going to replace that website with your new Fluid Galleries site, then yes, it would make sense to cancel your hosting.
There are no page or image limits whatsoever.
Likely yes. You'll need to signup for a monthly or annual account before we can begin the migration process.
Once you signup, send me a quick message, and I'll get your site migrated. Have a great evening Adrian.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
5 Posted by heke on 27 Feb, 2012 10:49 PM
Hi Erik , I have upgraded my account to a monthly fee.
You may go ahead and upgrade my web site , hopefully you have all the info
you need.
Many thanks and look forward to seeing the end result.
Adrian Heke
Support Staff 6 Posted by Fluid Galleries Support Team on 28 Feb, 2012 10:23 PM
Hi Adrian,
Okay great, let's get started on your migration. Can you please send us the following information :
Let me know.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
7 Posted by heke on 29 Feb, 2012 10:16 PM
Hi Erik , here is the info you are after I hope.
Cheers
Ftp address: adrianheke.com
>>> > Ftp username: linux12.digiweb.net.nz
>>> > Ftp password: 7J7wHHJn
Regards
Adrian Heke
Support Staff 8 Posted by Fluid Galleries Support Team on 01 Mar, 2012 05:23 PM
Hi Adrian,
Thanks for sending that info over. We're going to begin the migration now.
Erik
Fluid
Support Staff 9 Posted by Fluid Galleries Support Team on 01 Mar, 2012 06:07 PM
Hi Adrian,
We're receiving a "Login incorrect" error when we attempt to ftp into to your server using the following information:
Can you please verify this information and let me know. I'll be standing by
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
10 Posted by heke on 01 Mar, 2012 06:22 PM
Morning Erik , hopefully this works , I have just copied and pasted this
from your you afew years ago.
Installation Number 2 of 2
>>> > Product: Fluid Galleries 2 Professional
>>> > Special:
>>> > Domain Name: FTP Address: FTP Username: FTP
>>> > Password: FG Username: FG Password:
>>> > adrianheke.com adrianheke.com linux12.digiweb.net.nz
>>> > 7J7wHHJn heke alice1
>>> >
>>>
Cheers
Adrian
Support Staff 11 Posted by Fluid Galleries Support Team on 01 Mar, 2012 07:26 PM
Hey Adrian,
Unfortunately, this email contains the same information that you sent to us previously. You might want to give your hosting company a quick call and ask for the ftp information directly :
Let us know.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
12 Posted by heke on 01 Mar, 2012 08:24 PM
Hi Erik , here is the reply from digiweb , hope this works.
Hello Adrian,
Here are the FTP details for your hosting plan: adrianheke.com
Host Name: dwl-shost03.digiweb.net.nz
Username: adrianhekecom
Password: 7J7wHHJn
If you have any questions please email us at ***@digiweb.co.nz or call
us on 0800 DIGIWEB and we would be only too pleased to help.
King Regards,
Elissa Beech
DigiWeb Support Specialist
Adrian
Support Staff 13 Posted by Fluid Galleries Support Team on 02 Mar, 2012 01:28 PM
Good morning Adrian,
That ftp information worked. We're migrating your site now.
Erik
Fluid Galleries
Support Staff 14 Posted by Fluid Galleries Support Team on 02 Mar, 2012 07:38 PM
Hi Adrian,
Your FG2 site content has been migrated to your HTML Fluid Galleries account. Have a quick look at your site at http://adrian-heke-photographer.fluidgalleries.co and let us know if we missed anything.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
15 Posted by heke on 06 Mar, 2012 01:21 AM
Hi Erik , that looks fine , can't wait to start changing afew things.
What happens now?
Many thanks
Adrian Heke
Support Staff 16 Posted by Fluid Galleries Support Team on 06 Mar, 2012 03:23 PM
Hi Adrian,
Unless there is anything else that needs to be migrated, you're officially setup and ready to go. You can login to your Fluid Galleries account (https://www.fluidgalleries.co/login) and manage your website.
Let us know if you have any further questions.
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
Fluid Galleries Support Team closed this discussion on 06 Mar, 2012 03:23 PM.
heke re-opened this discussion on 06 Mar, 2012 05:44 PM
17 Posted by heke on 06 Mar, 2012 05:44 PM
Thanks Erik : )
Fluid Galleries Support Team closed this discussion on 06 Mar, 2012 05:44 PM.
heke re-opened this discussion on 06 Mar, 2012 10:18 PM
18 Posted by heke on 06 Mar, 2012 10:18 PM
Hi Erik , maybe you could advise me on some basics on how to redesign my
existing images.
It would be great if you had an online tutorial to run you through the
process , as this setup seems quite different than the older version which I
purchased from you afew years ago.
If you could run through the process of adding text to the front page and
adding my logo , then I could use this as a template for the rest of my
images.
I have my logo setup in design but cannot work out how to transfer that to
my home page.
My site adrianheke.com is now down , should this be the case since you are
now hosting?
Many thanks and look forward to hearing from you.
I may try to phone you , where are you located as I may need to get up early
to catch you at work.
Regards
Adrian
Support Staff 19 Posted by Fluid Galleries Support Team on 07 Mar, 2012 06:47 PM
Hi Adrian,
Yes I agree. Getting tutorials and a complete knowledge base area ready are a priority that we are currently working on.
Why don't we schedule a quick phone call so we can assist you through some of these issues. In the mean time, here are some tips:
Adding your logo
After you login to Fluid Galleries, go to the Design > Customize panel and scroll down to the label Logo. You can upload your logo here, and watch the preview window update.
Adding text to an image
Login to Fluid Galleries, and choose a portfolio page from the left side column, and then click the "Edit mode" button in the right section of the screen. When you change into edit mode, you'll be able to add titles and descriptions to all of your portfolio images.
No, your fluid galleries site will not affect your hosting account, unless you have redirected your domain name to point at your new Fluid Galleries site (I don't believe we have done this process with you). You may want to quickly call your hosting company to see what the issue is.
That brings me to my second point : If you would like to have your own domain (adrianheke.com) pointed towards your new fluid galleries website, please send us your domain control panel username and password, and we would be happy to make the change for you. Here is a quick article that summarizes how we will get your domain connected to fluid galleries :
http://help.fluidgalleries.co/kb/using-fluid-galleries/host-mapping...
Toronto, Canada
Have a great day Adrian!
Cheers,
Erik
Fluid Galleries Support
Need help? Contact us on twitter
@fluidgalleries
http://www.fluidgalleries.co
http://blog.fluidgalleries.co
http://www.twitter.com/fluidgalleries
Fluid Galleries Support Team closed this discussion on 07 Mar, 2012 06:47 PM.
Fluid Galleries Support Team re-opened this discussion on 07 Mar, 2012 06:48 PM